Monthly Archives: May 2012

If You Always Do, What You Always Did,…

“If you always do what you always did, you’ll always get what you always got.”

In the old days, you know, 2006 era, life was a lot more predictable. Now uncertainty rules the day. How do we best function in the “new world order?”

In the “good old days” before this recession things were somewhat predictable.
-Forecasts on the future would be made.
-People would construct plans to achieve their goals in line with the forecast.
-Then we would apply the resources to make it happen.

That worked then. Sometimes it still works. Ah, but when? Which times?

Today we need more, without throwing out what we know.

When situations present themselves that are predictable, rely on what you know and has worked in the past. Those are the comfortable ones.

When you hit an unpredictable situation. Reflect. (But not to long, it’s usually better to do something than to do nothing.)

We approach predictable situations by determining our goal and then acting on it. Reverse that thinking when dealing with the unpredictable. What is the situation telling you? Once you identify that you can predictably identify a plan of action.

We have all heard the phrase that “a glass half empty, is a glass half full.” Unpredictable situations require us to look at a situation from a different angle.

The Internet is still in its infancy. We are all learning how to think differently about everything. Business is adapting. Governmental institutions, the world over, are slow to accept they need to change. Unfortunately a huge percentage of the population wants the “status quo” no matter how broke it is. Those of us in business can think differently. We need to innovative to lead the way.

All of us need to adapt, at an ever faster pace. View adaptation like nature does. It’s continual evolutionary change. Evolution has just sped up a little. Good place to start is by talking to your customers to see what they need.

Does Your Company have an On-boarding Program

Companies striving to be the best:

-Have a centralized on-boarding process to expand visibility and collaboration.
-Make sure on-boarding has elements to improve productivity and improve communications.
-Have metrics to measure how their on-boarding program contributes to overall business objectives.

How long is your on-boarding process?

Optimal seems to exceed 3 months. It’s key that new employees assimilate the culture. It takes new employees time to understand your culture. A culture is the actual practices, not the words that describe the practice. Effective on-boarding programs include managers.

First impressions count!

New hires need support. Most companies bend over backward during the pre-employment courtship. That means the new employees expect the same when they start.

Proper on-boarding reduces turnover. That’s a profit multiplier.

Whether you have a formal on-boarding program or not, make sure new employees feel valued. Give them people they can turn to with questions…preferably their boss, or the next level up.

Illegal Sex Trafficing

May 14, 2012 HotelNewsNow.com had an excellent article on Illegal Sex Trafficking. Turns out the problem is more prevalent and serious in the US than most of us want to think about.

Fortunately, dialogue on the sex trafficking is increasing in the US.

Polaris runs a Human Trafficking Resource Center. They are an excellent source for more information.

They cite 14 key indicators hotel personnel should be aware of. My hope would be that each hotel incorporate awareness and discussion of these 14 in their OJT training materials. Not just for Front Desk employees, but for all employees. When an employee reports suspicious activity take it seriously.

The 14 points mentioned in HotelNewsNow article:


Presence of an overly controlling and abusive “boyfriend”
Inability to look in the eyes or face of people, especially the “boyfriend”
Injuries/signs of physical abuse or torture
Signs of malnourishment
Restricted or controlled communication
Demeanor of fear, anxiety, depression, submissive, tense, nervous
Claims of being an adult although appearance suggests adolescent features
Lack of identification documents (ID, birth certificate, Social Security card)
Presence of different aliases and ages
Lack of knowledge of a given community or whereabouts
Frequent movement
Claims of “just visiting” and inability to clarify addresses
Few or no personal possessions
Inconsistencies in their story”

To read the complete article:

http://hotelnewsnow.com/articles.aspx/8179/Thwarting-the-skin-trade