Pew Research Center reports that one in three American workers are millennials.
46% of millennials embrace business travel.
Millennials are looking for unique experiences. Many reject cookie-cutter chain offerings. They are looking for hotels that are trendy or at least well maintained. Millennials are looking for something unique.
So how can your hotel meet their expectations?
We all are hearing about massive data. What can you do if your hotel lacks technology to collect that data?
Collect your own data. That’s easy. After collecting data you have to act on it.
-Collecting month and day of guest birthdays allows you to send email birthday cards. Many services offer them. Better yet. Anniversary dates so you can offer them an anniversary package.
-Ask if there is any specific information their spouse loves to know about. Then provide it 3-4 times a year.
-Why are they in town? Knowing “why” enables you to better service them and know about return visits.